Support coordinators & health professionals
A reliable partner
for your clients.
We understand what referrers need: prompt responses, clear communication, and a provider who follows through. That is what we deliver, every time.
Or call us directly on 1300 920 249
Why Pivotal Care
What makes us
easy to refer to.
We know that every referral is a trust decision. When you refer a client to Pivotal Care, you can be confident they will receive prompt acknowledgement, thorough assessment, and compassionate, consistent care.
- Prompt response
- Referrals acknowledged within one business day. We move quickly so your clients aren’t left waiting.
- Direct clinical access
- A clinical lead you can actually reach, for complex cases, urgent questions, or ongoing coordination.
- Clear documentation
- Thorough care notes and updates that keep you and the client’s broader team informed.
- Carer consistency
- We minimise carer changeover so your clients build real relationships with their support worker.
Response time
Referrals acknowledged
within 1 business day.
The referral process
Simple, clear, fast.
Submit referral
Call us directly or complete the contact form with your client’s details and care needs.
Acknowledgement
We confirm receipt within one business day and begin the intake process immediately.
Client assessment
We contact the client and/or family to arrange an initial assessment and care planning conversation.
Care commences
We keep you updated throughout. Ongoing communication ensures continuity of the care team.